Refund policy

PalengkePal Return & Refund Policy

At PalengkePal, we prioritize customer satisfaction and fresh, high-quality products. Below is our return and refund policy:

Eligibility for Returns/Refunds:

• Items eligible for return/refund must be reported within 24 hours of delivery.
• Only damaged, spoiled, or incorrect items are eligible for returns or refunds.
• Perishable items are not eligible for returns after 24 hours due to their nature.

Refund Process:

• Contact us via [palengkepal@gmail.com/09672940032/IG or FB @palengkepal] within 24 hours of receiving your order.
• Include photos of the damaged/spoiled items for evaluation.
• Refunds, if approved, will be processed within 1-2 days via agreed mode of payment.

Non-Refundable Items:

• Fresh produce that has been accepted upon delivery.
• Items not stored or handled properly after delivery.
• Changes in personal preference once the item has been delivered as described.

Cancellation Policy:

• Orders can be cancelled until 8:30 PM for next-day delivery.
• After the cutoff time, cancellations will not be allowed as products are ordered and prepared fresh.

Delivery Issues:

If we are unable to fulfill your order due to unforeseen issues with product availability, we will issue a refund or offer a replacement at your request.

You can always contact us for any return question at palengkepal@gmail.com.